Refund and Returns Policy

Incorrect Products:

If you receive the wrong products, we will reship the correct items free of charge, provided that the incorrect products are returned unopened and in resellable condition. Kindly note that requests for re-shipping can only be made after 42 days (6 weeks) from the date of dispatch. A new recipient name and address will be required for re-shipping.

Damaged Products:

Returns are only accepted for products that are proven to be unusable. If you receive a damaged order, please provide the following detailed documentation to assist with the return process:

Detailed, high-quality images of the damaged items
High-quality images of the packaging
A photo displaying the recipient’s details legibly
A high-quality picture showing all products in one shot

To initiate a return for damaged products, please contact us for the return address and additional details.

General Returns Policy:

Returns are only accepted for products that are proven to be unusable. To initiate any return, please contact us for the return address and other relevant details.

Return Window:

All goods must be returned within 42 days (6 weeks) from the date of dispatch.

Address Accuracy:

Please ensure that you provide the correct shipping address when placing your order. We do not take responsibility for lost orders due to incorrect or incomplete addresses provided by the customer. In such cases, orders will not be reshipped.

While delivery seizure is rare, if it occurs, we’ll take all necessary steps to ensure a guaranteed re-shipping option for you. We appreciate your cooperation in following these guidelines to ensure a smooth return process.